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Reporting
Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.
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Statistics 101
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set t
Filters
You can customize the data in Statistics with filters by selecting options from the drop-down menus. The number of filters available will change depending on the page you're viewing. The integration allows segmentation by integration like Facebook fo
Audit log
Audit logs show chronological records of events on the account - who did what and when. You can find them under Settings -> Users & Teams -> Audit logs and filter them by team member, event, or time period (the longest being a week). All events liste
Use Live Statistics to monitor ticket volume, agent status and call activity
You can use Gorgias’s set of Live Statistics dashboards to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Live Overview report to monitor the overall act
Track key performance indicators with Statistics Dashboards
Dashboards provide a centralized and customizable way to visualize, analyze, and manage your key metrics. With dashboards, you can create tailored views to track specific performance indicators, organize data into actionable insights, and streamline
